Terms and Conditions

General Outline

This Agreement outlines the terms and conditions for your use of the Bin Bandits AZ LLC service. It is between you (“you” or “Customer”), as an authorized user of the services, and Bin Bandits AZ LLC (the “Service”).

This Agreement, along with any rules, policies, price lists, or other documents included by reference and updated from time to time by Bin Bandits AZ LLC (together known as the “Agreement”), represents the complete understanding between Bin Bandits AZ LLC and you about their cleaning service. By using the Service, you confirm that you accept and agree to follow this Agreement.

Service

Bin Bandits AZ LLC provides its services on their website, https://binbanditsaz.com. They offer a trash can cleaning service that starts with a subscription plan of your choice. This subscription will automatically renew unless you cancel it before your renewal date. To cancel, you need to send a written request via email to [email protected].

Customer Responsibilities

Bin Bandits will send you email and text message notifications about your service. Please add the email address [email protected] to your contacts so our messages don’t go to your spam folder. On the day of service, please have your trash cans at the curb by 6:00 a.m.(For Next day cleanings only) If that’s not possible, make sure they are visible from the street and easy to access. Cans that are not left out on cleaning day and/or cannot be cleaned due to being too full of trash, will not be refunded. Service can be rescheduled at your request, simply give us a call to set that up. Our service hours are from 6 a.m. to 8 p.m.

Recurring customers: We do not allow can swapping.

Guidelines for Smooth Service Delivery

Cans can hold up to 1 medium-sized bags of garbage. However, we may refuse service if any can has any of the following:

- More than 1 bag of garbage or any bag that weighs more than 25 pounds.

- Loose trash, yard waste, diapers, or pet waste.

- Hazardous materials like chemicals, paint, glue, or other adhesives.

- We do not allow can swapping

Rescheduling Service

If your trash cans can't be cleaned on the scheduled day, please let us know before 7:00 a.m.(For Next day cleanings only) on that day, and we will reschedule your cleaning for the next available day for your area. If you don't notify us, we'll still try to clean them, but if we can't, we'll inform you. Please note that there are no refunds after 7:00 a.m. on the day of the cleaning. For non-recurring service plans, if your trash cans can't be serviced on the scheduled day, be sure to notify us before 7:00 a.m. on the day of service, and we will arrange for cleaning on a later date.

If you don't notify us and we send our truck to your home but can't provide the service due to factors we can't control, you'll receive an email explaining why. Because of the costs involved in sending our employee and vehicle to your home, we cannot offer any refunds.

Cancellation of Service

Cancellations need to be submitted in writing and sent via email to [email protected] or by phone 480-476-6216 via text or call We must receive cancellation notices before 7:00 a.m. on the day of service. No refunds will be issued after 7:00 a.m. on the day of service.

Bin Bandits AZ LLC Responsibilities

If Bin Bandits AZ LLC does not provide its service on the scheduled day for reasons not related to the customer’s responsibilities mentioned earlier, the company will compensate the customer in one of the following ways at its discretion:

Scheduling the service for the next available business day

Giving the customer a credit for the missed service

Modifications to Customer Agreement

Bin Bandits AZ LLC has the right to change how we provide our services to improve our clients’ experience and ensure the success of the service program.

Modifications to Service

Bin Bandits AZ LLC has the right to change how we provide our services to improve our clients’ experience and ensure the success of the service program.

Charges

By using our service, you agree to pay all fees based on the current prices for your area at the time you sign up. These fees do not include sales tax or other taxes unless required by law. Bin Bandits reserves the right to change prices or add new fees for using the service. If there are any price changes, we'll inform you via phone, mail, or email. You have the option to continue the service after your initial term or to cancel it then.

If you continue using the service or don’t cancel your account after we notify you of changes, you accept the new prices. Payments for your service are due based on your payment schedule and must be made with the credit card you provided. Charges will be billed according to the payment plan you selected. If your credit card payment to Bin Bandits is not processed, you agree to pay any amounts owed upon request.

Every time you use the service, you confirm that Bin Bandits can charge your credit card. The terms set by your card issuer apply to your use of that card with us, so be sure to check that for your rights and responsibilities. You should promptly notify Bin Bandits of any changes to: (a) your credit or debit card number or expiration date; (b) your billing address; and let us know if your card is lost or stolen. Your service has a recurring fee based on your schedule and the authorized credit card. You can cancel future recurring charges at any time, as long as you let us know before your next billing date by emailing [email protected] .

Note: If you cancel a recurring service within 30 days after your first cleaning, you allow Bin Bandits to charge your card for the difference between the chosen recurring price and the published yearly price. The minimum yearly cleaning fee for new customers is currently $40.00 for one trash can. For example, if you order monthly service for one can and then cancel after the first cleaning, your card will be charged the difference of $25.

Bin Bandits can suspend or end your service without notice if any credit or debit card charges are rejected or if your card issuer requests a refund for payments previously made to us, assuming we believe you are responsible for those charges. These rights are in addition to any other legal rights or remedies we may have.

Miscellaneous

If either party doesn’t enforce its rights under this Agreement at any time, it doesn’t mean they’ve given up those rights.

If any part of this Agreement is found to be illegal or unenforceable, the rest of the Agreement still stands.

No party can assign or transfer their rights under this Agreement without the other party’s consent.

This Agreement is the complete understanding between the parties regarding its subject matter and overrides any previous discussions or agreements unless any claims made about it were fraudulently misrepresented.

Neither party is responsible for not performing or for delays in performing any obligations under this Agreement if those issues are caused by circumstances beyond their control, such as natural disasters, war, civil unrest, or labor disputes. If such delays or failures last for at least 30 days, the unaffected party can terminate this Agreement by giving written notice to the other party.

Modifications to Customer Agreement

Bin Bandits has the right to change how we provide our services to improve our clients' experience and ensure the success of the service program.

Modifications to Service

Bin Bandits has the right to change how we provide our services to improve our clients' experience and ensure the success of the service program.

If you have any questions or concerns Please feel free to reach out any time:

480-476-6216

[email protected]

Thank you for all your support over the years!